Privacy Policy

Types of Information We Collect

During the account registration process and use of the vxkwin platform, we collect several categories of personal information to ensure safe and smooth operation.

Information provided directly:

• Full name as shown on your identity card (MyKad) or valid identity document
• Date of birth to verify that you are 21 years of age or older
• Active email address and mobile phone number
• Account password stored in encrypted form
• Information related to your chosen payment method, including your e-wallet account number or bank account details for deposit and withdrawal processing

Information collected automatically:

• IP address and type of web browser used
• Device data including operating system and device model
• Platform activity logs: login times, games played, transactions made
• Records of communications with the customer support team

Purpose of Using Your Information

The information we collect is used solely for legitimate purposes directly related to providing vxkwin platform services. These purposes include:

• Creating and managing your user account
• Verifying your identity to meet international licensing compliance requirements
• Processing deposit and withdrawal transactions using your chosen payment method
• Sending you information about promotions, bonuses and the latest offers — only if you give your consent
• Providing effective 24/7 customer support in Malay and English
• Detecting and preventing fraud, money laundering and activities that violate the platform's Terms and Conditions
• Improving platform quality based on usage patterns and user feedback
• Fulfilling legal obligations and requirements of relevant regulatory bodies

Disclosure to Third Parties

vxkwin does not sell or trade your personal information to any external party. However, there are limited circumstances where disclosing information to third parties is necessary:

• Service Providers: Companies we engage to assist with technical operations, such as payment processing via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, are subject to strict confidentiality agreements.
• Statutory Authorities: When required by law, court order or direction from a legitimate statutory authority, we may be required to disclose certain information.
• Fraud Prevention: In situations where there is suspicion of fraudulent or criminal activity, relevant information may be shared with enforcement bodies or responsible parties.

Personal Information Security

vxkwin implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintentional disclosure.

• Data encryption using TLS/SSL protocols during information transmission
• Account passwords stored in hashed form that cannot be recovered
• Regular security audits by independent expert teams
• Tiered access control: only authorised personnel may access sensitive data
• Continuous monitoring for any suspicious access attempts

Although we apply the best protection measures available, no system is completely perfect. Users are also responsible for keeping their own account passwords secure and not sharing them with anyone.

Your Rights as a User

As a vxkwin platform user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold relating to your account.
• Right of Rectification: If any information we hold is inaccurate, you have the right to request that it be corrected.
• Right of Deletion: You may request the deletion of your account and personal information, subject to legal requirements regarding record retention periods.
• Right to Withdraw Consent: For marketing purposes, you may withdraw your consent at any time through your account settings or by contacting the support team.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes not related to core account management.

To exercise any of the above rights, contact our customer service team via 24/7 live chat or support email. We will process your request carefully.

Cookies and Tracking Technologies

The vxkwin platform uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device when you browse our website.

Types of cookies used:

• Essential Cookies: Required for basic platform functions such as login session verification and account security. Cannot be disabled.
• Functional Cookies: Save your preferences such as language, display theme and account settings for a more convenient repeat experience.
• Analytical Cookies: Help us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and does not identify individuals.

You can manage or block cookies through your web browser settings. Note, however, that blocking essential cookies may affect certain platform functions.

Data Storage and Transfer

Your personal information is stored on secure servers. The data retention period depends on the type of information and applicable legal or regulatory requirements:

• Active account data is retained for the duration your account is active plus any period required by licensing.
• Financial transaction records are retained in accordance with legal requirements for financial record keeping.
• Customer support communication logs are retained for quality control and dispute resolution purposes.

Underage Users

The vxkwin platform is an online gambling service restricted to individuals who have reached the age of 21 years or older. We do not intentionally collect or process any personal information from individuals under the age of 21.

During the registration process, you are required to confirm that you are at least 21 years of age. Should we find that account information has been provided by someone below the stipulated age limit, the account in question will be terminated immediately and all related information will be deleted from our system.

Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling websites.

Changes to This Privacy Policy

vxkwin reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform operational needs.

• Any changes will be posted on this page along with the new effective date.
• For significant changes, we will send a notice to your registered email address or display a clear notification on the platform.
• Continued use of the platform after the effective date of such changes is considered acceptance of the updated terms.

We encourage users to check this page periodically to stay informed about how we manage your personal information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels:

• Support Email: [email protected]
• Live Chat 24/7: Available in Bahasa Melayu and English